Privacy Policy

We collect information you provide directly to us (e.g. for account creation or order placement) and information collected automatically:

• Full name, phone number, and email address.
• Delivery address and location information.
• Payment details (processed securely — we do not store card numbers).
• Order history and preferences.
• Communications you send us (complaints, enquiries, feedback).
• Device type, browser, IP address, cookies and tracking technologies.

We use your personal information to process your orders, improve our service, and comply with legal requirements:

• Process and deliver your orders accurately and on time.
• Send order confirmations, receipts, and delivery updates.
• Respond to your enquiries and resolve complaints.
• Improve our products, services, and shopping experience.
• Send promotional offers and updates — only where you have given consent.
• Comply with legal obligations under UK law, and prevent fraud.

We do not sell your personal data. We share your information only under these circumstances:

• With delivery partners and logistics providers solely to fulfil your orders.
• With payment processors to complete secure transactions.
• With IT and technology service providers who support our platform.
• With law enforcement or regulators when required by UK law.

We handle data retention and cookies responsibly under the NDPA 2023 and UK GDPR:

• Cookies: Our website uses cookies to improve browsing experience and remember preferences.
• Data Retention: Order records are kept for a minimum of 6 years in line with UK commercial law. You may request deletion at any time.
• Your Rights: Access the personal data we hold about you, request corrections, deletion, or lodge complaints.