Returns & Refunds

We accept returns under the following strict conditions to ensure safety and quality standards:

• The request is made within 24 hours of purchase for perishables, or 48 hours for non-perishable items.
• The item is unused, in its original packaging, and in resalable condition.
• A valid receipt or proof of purchase (order confirmation, payment receipt) is presented.

The following items cannot be returned or refunded due to health, safety, and regulatory standards:

• Fresh produce, fruits, and vegetables (unless delivered damaged or spoiled).
• Cooked or prepared foods.
• Opened personal care, hygiene, or baby products.
• Frozen or refrigerated goods that have been handled outside the store.
• Discounted or sale items clearly marked as 'Final Sale' or items damaged due to customer mishandling after purchase.

Once a return is received and inspected, approved refunds will be processed via your original payment channel:

• Cash Payments: Refund in cash at the store within 24 hours of approval.
• Bank Transfer or POS Payments: Refund credited to original payment method within 3–5 business days.
• Online Card / Wallet Payments: Refund processed within 5–7 business days depending on your bank or payment provider.
• Damaged / Incorrect Orders: Resolved within 24 hours at no cost to you (including free pickup and redelivery).